BFSI VISION | Alternate Channels

Girish VS
Managing Editor, BFSI Vision

An Alternate to Alternate Channels
The recent ad where a harried man searching for a SBI bank branch, finding it in his pocket- his mobile - brings out the ubiquity of alternate channels.
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UN Maiya
Former DGM, Canara Bank

Providing Solutions for Alternate Banking
There should be a dedicated Mobile- Customer Relationship Executive@ E-lounge/Branches to guide/help the customer
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Naveen Bachwani
Founder & CEO, ThinkShop Technology and Business Solutions

Boost in technology provisions lead to smart banking
"Branchless Banking" is a channel strategy that offers
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(Identity hidden due to official reasons)

How to adopt Alternate Channels?
By providing an omni-channel experience. Customers should be in a position to navigate across channels and have uniform experience.
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Prakash Arunachalam
Vice President and Head, Delivery, Chennai & Pune Delivery Centers, Virtusa Corporation

Security measures to be undertaken when provide smart banking solutions
The deployment of Alternate or Omni Channels Solutions
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Anand Gupta
Former EVP & Head, Alternate Channels, Dhanlaxmi Bank & Former Head, ATMs, ICICI Bank

Transactions through Alternate Channels lesser than traditional banking
ATM installation, maintenance and management is an expensive preposition.
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Mohammed Ansari
Head – Transaction Banking Practice, Aurionpro Solutions Limited

Alternate Channels – Trends and how to enhance usage
Technology has transformed the way people do their banking today.
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