BFSI VISION Branch Transformation

Girish VS
Managing Editor, BFSI Vision

Finding a Use for Your Branch

It is no secret that branch is the most expensive channel for customer service Apart from the direct customer engagement
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Ashwini Tewari
General Manager (IBG),
State Bank of India

Alternate Channels the major drivers for business and customer engagement
The nature of business and the terms of engagement of the customers with the banks...
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Ajit Rath
GM-IT, Union Bank of India

Banks now in process of providing services at fingertips
Traditionally our branches are designed to attract large number of customer footfalls for all kind or services ranging from small to big-like payment ...
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Rishi Aurora
Managing Director, Financial Services, Accenture, India

Using the right technology innovatively
Today is all about digitalisation, we need to provide a consistent customer experience across channels...
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Anand Gupta
Former EVP & Head - Alternate Channels - Dhanlaxmi Bank & Former Head - ATMs - ICICI Bank

Directing towards a user friendly banking
On-line / Real-time – If the customers can see the effect of transaction...
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Dr. N. Rajendran
CTO, NPCI

Digitalisation and virtualisation–The key to smart banking
Transformation started from the 1990's, one challenge is that we are trying to transform manual into computerized process ...
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