BFSI VISION | Mobility


Kalpana Maniar

President & CIO, Edelweiss Financial Services Ltd

Identifying and leading towards the right target

Our experience so far has been that smaller mobility practice partners provide flexible, agile and lower-cost solutions. We work with these partners to design, develop, and support our mobile applications. We generally look at end-to-end capabilities of the partner's ability to deliver mobility services, from implementation to testing and QA to ongoing support.

It is important to identify the right target end users and applications, whether it is B2E (employee), B2S (Sales), B2C (customers) or B2B (partners). One needs to also identify the most suited devices for corporate usage whether smartphone, tablet, phablet, and what should be the screen size depending on the use case. The decision also entails whether one develops Thin Client Mobile Apps, Native Mobile Apps or Hybrid Mobile Apps. One needs to evaluate whether Mobility Platform (Middleware) approach is the best option as it can save time, effort and cost, by supporting different devices and providing ready to use connectors for different enterprise applications.

When we talk about mobility the traditional endpoint security is not adequate. Security needs to be supplemented by safeguards such as Mobile Device Management (MDM) and Mobile Application Management (MAM) and must go across multiple levels - Device Level Security, Application Level Security, Network Level Security. Last, but not the least, the ROI calculations after taking into consideration the initial investment, support and upgrades.

Enterprise Mobility presents enormous opportunities and challenges. Our experience while adopting mobility has been that we need to first put the governance mechanism in place which involves people, process and policies. Mobility implementation also involves working through many functional teams and they have to be aligned to the common objective the most important being user experience.

Mobility adds new challenges such as device ownership, variety of operating system, short device life cycle, and yet to evolve security and management tools. Earlier institutions protected data by placing controls on the endpoint device, but with BYOD it is not be possible to place control on the endpoint. To some extent this challenge can be handled with Mobile Device Management (MDM) solutions. However, the variety of smartphone operating-system features, rapid evolution of smartphone devices and the inability of any single MDM solution to support many features poses enormous challenge. Institutions have to be ready to continuously evolve their mobility security solutions.

The self service mobility offerings empower stakeholders and keep them well engaged. At the backend the institutions need to connect the system of record to system of engagement and continually improve processes.